Shipping policy

Shipping Policy

This policy applies to every order placed on mariamdecor.com and forms part of our Terms of Service.

1. Where we ship

We deliver to all seven emirates of the United Arab Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We do not currently ship outside the UAE through the website. For international enquiries, contact us on WhatsApp and we will quote separately.

2. Shipping cost

A flat rate of AED 20 applies to every order, regardless of the number of pieces or the order value. The rate is shown at checkout before payment is confirmed. There are no additional handling, packaging or fuel charges.

3. Processing and delivery time

Every piece is cast, cured, sanded and sealed by hand. Orders are delivered within 5 to 7 working days from the date the order is confirmed.

Working days are Monday to Saturday, excluding UAE public holidays. Delivery windows may be longer during peak periods, national holidays, or where a custom or made-to-order piece is involved. We will tell you if this applies to your order.

4. Order confirmation and tracking

You will receive a WhatsApp message when your order is confirmed, and a second message with your delivery window when the parcel leaves the studio. Please make sure the mobile number entered at checkout is correct and reachable.

5. Delivery address and attempts

You are responsible for providing a complete and accurate delivery address. Our courier will attempt delivery during the agreed window and will call you on arrival.

If delivery cannot be completed because the address is incorrect or incomplete, or because no one is reachable after two attempts, the parcel returns to the studio. Redelivery is subject to a further AED 20 charge.

6. Packaging

Each piece is wrapped in tissue inside a layer of bubble wrap and placed in a rigid box, so that it travels protected and arrives in the condition it left the studio.

7. Risk and title

Risk in the goods passes to you on delivery to the address provided. Title passes once payment has been received in full.

8. Damage in transit

If a piece arrives damaged, send a clear photograph of the piece and its packaging to us on WhatsApp within 48 hours of delivery. We will arrange a free replacement or a full refund, at your choice. Full details are set out in our Return and Refund Policy.