Refund policy

Return and Refund Policy

This policy applies to every order placed on mariamdecor.com and forms part of our Terms of Service.

1. If a piece arrives damaged

Send us a clear photograph of the piece and its packaging on WhatsApp within 48 hours of delivery. We will send a free replacement or refund you in full, whichever you prefer. You do not need to return the damaged piece. Claims made after 48 hours cannot be accepted, as we are no longer able to establish that the damage occurred in transit.

2. If you change your mind

You may return a piece within 7 days of delivery, provided it is unused, undamaged and in its original packaging.

Return shipping of AED 20 is paid by the customer and is deducted from the refund. The original AED 20 delivery charge is non-refundable. The balance is refunded within 5 to 7 working days of the piece reaching the studio and passing inspection.

3. Items that cannot be returned

Opened or used DIY painting kits
Custom, personalised or made-to-order pieces
Pieces painted, sealed, drilled or otherwise altered after delivery
Pieces returned without their original packaging
Gift cards

4. Handmade variation is not a defect

Every piece is cast by hand in small batches. Small differences in colour, tone, edges, ridges and surface texture between pieces are a natural characteristic of hand casting and are not defects. They are not grounds for a damage claim, although they remain covered by the 7-day change-of-mind return above.

Screen calibration also affects how colour appears online. We are happy to send additional photographs of a piece before you order.

5. How refunds are issued

Approved refunds are returned to the original payment method used at checkout. Once we have issued the refund, the time it takes to appear on your statement depends on your bank or card issuer, and is typically 5 to 10 working days.

6. Cancelling an order

You may cancel an order free of charge at any time before it is dispatched, provided it is not a custom or made-to-order piece. Contact us on WhatsApp with your order number. Once a parcel has left the studio, the return process above applies instead.

7. How to start a return or claim

Contact us on WhatsApp with your order number and photographs of the piece. We reply within one working day and will confirm the return address and next steps in writing. Please do not send a return before it has been confirmed by us.